Return & Refund Policy

At XXCUP, we value hygiene, discretion, and customer satisfaction. Please read this policy carefully before placing your order.

Return Eligibility

We accept returns under the following conditions:

  • The item is defective or not functioning properly
  • You received the wrong item (incorrect color, size, or model)
  • The product was damaged during shipping
  • You changed your mind or the item does not meet your expectations (must be unopened and unused)

Return Period

Returns are accepted within 30 days of delivery.

Non-returnable Items

For hygiene reasons, we do not accept returns or exchanges for:

  • Opened or used intimate products (e.g., vibrators, masturbators, lingerie, lubricants)
  • Products returned after the 30-day return period
  • Damage caused by misuse, mishandling, or improper care

Return Process

  1. Contact our customer service team via WhatsApp at +86 18138209512 or email 1903558331az@gmail.com with your order number and issue description.
  2. If your return is approved, we will provide the return instructions and address.
  3. Once the item is received and inspected, a refund or exchange will be processed within 3–5 business days.

Return Shipping Costs

  • If the product is defective, damaged, or incorrect, XXCUP will cover the return shipping costs.
  • If returning for personal reasons (e.g., change of mind), the buyer is responsible for return shipping.

After-Sales Guarantee

Products with manufacturing defects are covered under a 30-day after-sales guarantee.

Unopened and unused products may be returned within 30 days of delivery for any reason, including change of mind.

Due to hygiene concerns, opened or used products cannot be returned unless defective or damaged.

Contact Us

WhatsApp: +86 18138209512
Email: 1903558331az@gmail.com