Questions? Look Here!
Can’t Find Question? Call Us (86) 18138209512 Or Email Us Toby-ev@ruihuaevcharger.com
We accept all major credit cards (VISA, Mastercard) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.
You can contact us immediately if something is missing, and we will arrange the missing items
No, you can also place an order as a guest. But, there are some perks if you have an account with us:
▲Quick checkout process
▲Easily view your order status and order history
▲Receive updates detailing our new releases and special promotions
On the login page, click “Lost password?” and you’ll be redirected to a page where you can create a new password.
All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
Please contact us so we can change your email address. We can change your email address, name, and address but we cannot change your order.
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise. only one discount can be used in an order.
When purchasing online using your credit card, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
Usually your order will be delivered in 3-7 business days. The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
We will email your tracking information as soon as your order has been shipped. Usually, you will receive the tracking number 48 hours after we have shipped your order.
Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination’s customs department will have the package on hold.
If you need to modify the address, please contact us within 24 hours of placing the order, we will contact the logistics department to intercept the order and modify the address (before the order is sent out)
SHIPPING AND CUSTOMS
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.
Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
But we will help you provide the needed paperwork to get packages released soon.
Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 2 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.
Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
Our delivery is free for orders $50 or more, and we are currently only available in the United States.
RETURNS
You can click here to learn about our refund policy
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s), and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
You could return and exchange as long as you bear the international shipping if you just don’t like it. All returns must be in original condition with packaging intact.
▲We are happy to exchange for you, NO QUESTION ASKED.
▲We will ship a new item FOR FREE if there is some quality problem.
▲Money shall be partially refunded if the customer accepts items with tiny issues.
▲Customers enjoy up to 14 days of Exchange or Return service after the package is delivered.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.